Cambridge Hospitality

About Us

Business Concept

“Caring Associates Delivering Proven Results”

Our key Business Concept is to provide the highest level of guest satisfaction and clean, comfortable lodging to grow your hotels' profitability.

To achieve this, we employ a hands-on management team approach which includes the latest technology, ethical hiring and employment practices, accountability for hotel team members, verifiable accounting and audit practices, with a “Four Walls” approach to sales and marketing. At Cambridge, its about our We Can Do attitude!

Mission Statement

Cambridge's mission is to provide unparalleled service and profitability to our Clients and Owners. A team inspired work ethic that will provide creative marketing support, accurate reporting, and an exceptional level of hospitality that will exceed the guest expectations while using our expertise and knowledge of hospitality along with a dedicated, professional management approach that considers your business to be our greatest asset.

Brand Experience

Wyndham Garden
Comfort Suites
Best Western Hotels & Resorts
Hilton Hotels
Mainstay Suites
Quality Inns & Suites
Microtel
Baymont Inn & Suites by Wyndham
Bed & Breakfast Boutiques

Leadership

Executive Committee

Our leadership team has over 35 years of experience in hotel operations. Our principals and team members have supervised over $65 million dollars in real estate assets at one time including new property openings and conversions.

The principals of Cambridge Hospitality Management guide a team of hospitality professionals dedicated to the company's core value of “Caring Associates Delivering Proven Results.”

Cambridge's leadership started their careers in hospitality financial management and development prior to transitioning to hotel operations. Our team leaders have been recognized for managing hotels that consistently achieved industry exceeding financial results and quality standards. Management team members have served in such roles as regional director of operations for national hotel groups with oversight of hotels in multiple states and area managers supervising cluster hotel properties. Additionally, principals have served in executive management roles including Corporate Vice President providing leadership for hotel operations across the country.

Sales & Marketing

Cambridge Hospitality's hotel sales & marketing services offer proven strategies for managing e-commerce, hotel revenue streams, and sales processes to increase online traffic and hotel sales. Our dedicated hotel sales and marketing team increases hotel profitability through individualized training programs and sales strategies shown to increase Top Line Revenues. While each Brand is responsible for driving marketing efforts, Cambridge Hospitality actively participates as full Brand partners. We invest in sales and marketing initiatives that unleash the full communication power of both interactive and traditional sales and marketing tools. Together with important online selling resources, industry reports, and a state-of-the-art sales data management system, we take full advantage of data mining to target, create, measure, and track our sales and marketing communications.

Our Sales Team is passionate about helping hotels achieve their sales and marketing goals, using combined purchasing power to lower the cost of sales. Our hotel sales managers and directors come to the table with many years of experience in the hotel industry, enhancing hotel marketing efforts with their valuable insights and training. Our expert hotel sales and marketing professionals meet with corporate travel managers, leading tour companies and sports travel management organizations regularly, funneling traffic to our hotel properties around the country. We take full advantage of innovative social marketing strategies via social media sites like Facebook, Instagram, Pinterest, Twitter and YouTube.

Building the complete character of the property and achieving recognition of the product requires a unique approach for each individual property and we recognize this. Our team will promote your property to the Feeder Markets suited for your individual hotel. We put an emphasis on building walls around your Client to retain and grow existing account production. To develop additional room nights, our team leverages our relationships with Market Managers with the major OTA's to maximize revenues and develop the full potential of the hotel asset. Our experience with leading tour operators opens your property to incremental revenues during shoulder and non-demand periods through exposure at Trade Shows where key decision-makers attend.

Our program includes:

Developing Sales & Marketing Plans
Local Market Assessments
Contract Negotiations
Internet Marketing
Social Media
Participation in Trade Shows
Revenue Management
Sales and Marketing Training

Operations & Staff Support

Cambridge strives to consistently exceed Brand Standards while reaching revenue goals through disciplined cost controls. We exceed Brand GSS scores by ensuring that our associates are carefully recruited, well trained and empowered; all of which results in lower staff turnover, compared to the hotel industry. The combination of consistent service and empowered associates results in a greater number of satisfied guests. Legendary Customer Service creates happy and repeat guests, which ultimately enhances room rate and occupancy opportunities. We provide all our properties with 24 hour support service.

Limiting liability exposure and providing safety protocols is key managing the hotel asset. Cambridge is focused on Risk Management through education for hotel teams to understand the importance of this aspect of management. Our Human Resources group is keenly involved at the property level for training and consultation on all levels of associate management, retention and benefit programs.

Using the latest in technology and tech support, Cambridge properties have access around the clock access to all property financial data, cash flow management and labor costs through out Cloud-based systems.

Hotels are open to serve guests and Cambridge is open to serve our partners with 24 Hour/7 Days a Week/365 Days a Year access to your Operations Supervisor and all Cambridge Hospitality management team members. Property management has direct lines to Cambridge principals.

Our Hotel Management and Operations Services include:

Financial & Accounting Services
Human Resources
Risk Management
Sales & Marketing
Food & Beverage
Online Reputation Management
Training and Guest Retention
Revenue Management & E-Commerce

Management Services

Financial performance for Cambridge Hospitality properties is the barometer for your success and ours. Lenders, Owners and Investors of our hotels understand that consistently providing guests with an excellent product and exceptional service at a premium price is essential to driving bottom-line results. Our services include:

Development and implementation of Sales & Marketing Plans
Repositioning of Distressed Hotels
Revenue Management Enhancement
Food and Beverage Operations and Controls
Yield Management Programs
Social Media and Cultural Marketing
Sales and Marketing Audits
Purchasing and Design Services
Internet Marketing Solutions and Website Development
Franchise Relationships and Agreements
Furniture, Fixtures and Equipment Purchasing
Security and Loss Prevention
Bank and Financial Institutional Holding Management
Human Resources Management and Staff Training
Asset Preservation
Accounting and Payroll Services
Standard Operating Procedures Implementation
Budget Development
Operating Expense Controls
Capital Reinvestment Deployment

TALENT DEVELOPMENT

Caring associates is the forefront of our success. Our moniker, “Caring Associates Delivering Proven Results” would not be possible without the team members who support our hotels. We recruit individuals who share our philosophy of providing an exceptional experience for our guests and rewarding results for partners and investors.

We bring to our Associates:

Comprehensive Medical, Dental and Life Insurance Plans
Optional Dependent Coverage
Electronic payroll deposit
Online training and support
Employee Assistance Program
Paid Vacation and Holiday Benefits
Meal & Travel Discounts

For the Hotel Owner, Our Human Resources Package offers:

Training Program for hotel Brand specific initiatives
Dedicated Job Descriptions tailored to the property
Comprehensive Employee Handbook
Loss prevention review on each hotel asset
Implementation of on going training in Loss Prevention
Standard Operating Procedures for all Human Resources topics
Implementation of staffing guideline based on business demand
Employee Practices Liability Insurance coverage along with all necessary training and support
Established workers compensation Insurance coverage
Pre-employment background investigations
Drug-free Workplace Initiative, including testing procedures

Career Opportunities

At Cambridge Hospitality, we are in the business of people serving people! We're hiring associates for both part-time and full-time positions in our hotels and retail operations. We provide competitive pay, growth opportunities, a full benefit package and hiring bonuses. If you are dedicated to providing caring customer service, we want to talk with you!

EMPLOYMENT APPLICATION

Cambridge Hospitality building with clouds in background

Contact Us

Cambridge Hospitality is poised to help you with your hotel asset, contact one of our principals today. We look forward to assisting your organization.

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